Userlane partners with Microsoft on Agentic Assistance
Munich, Germany – July 29, 2025 – Userlane, a leading Digital Adoption Platform (DAP), is collaborating with Microsoft to deliver an AI Design program that enables proactive, cross-platform AI solutions. Building on this collaboration, Userlane announces the launch of its enterprise-grade AI Assistant integrated in Microsoft 365 Copilot. Userlane’s AI assistant is based on Microsoft Azure AI Foundry’s Azure OpenAI in Foundry Models, ensuring employees can easily handle complex processes and provides AI-agentic assistance across an enterprise’s complete software portfolio.
Userlane’s approach lets organizations understand and improve their software investments by providing a holistic view of software utilization while at the same time offering agentic assistance to support users in the flow of work. This provides organizations with a scalable solution to reduce digital friction, increase productivity, and cut unnecessary spending on training, support, and underutilized licenses. The integration of Azure OpenAI, Azure Kubernetes Service, and Azure Database for PostgreSQL with Userlane’s Digital Adoption ensures secure, scalable, and compliant AI solutions.
“Our work with Microsoft has enabled us to embed AI assistance directly within enterprise applications”, said Hartmut Hahn, CEO of Userlane. “By integrating our AI Assistant with Azure OpenAI Service and Copilot, we help users access timely, contextual guidance – so they can focus on outcomes, not on figuring out software.”
“Userlane’s solution on Microsoft Azure demonstrates how AI can simplify software usage across an organization”, said Tobias Schild, Data & AI Lead German Midmarket at Microsoft. “This approach delivers measurable results while reducing complexity for both businesses and their employees.”
The Userlane – Microsoft AI Design collaboration underscores both companies’ commitment to making technology more accessible and effective for enterprises worldwide.
For more information, visit www.userlane.com
