Use Case
Streamlining admission documentation for emergency departments
Improve Time-to-Productivity
70%
Reduction in training time
292
Incomplete patient care rounds avoided in two weeks
Healthcare
EHR
Nervecentre
Admit Challenge
Emergency department admissions require fast, accurate documentation across multiple EHR modules, often by staff working under extreme time pressure.
- 30–50% productivity drop for clinicians during initial months of EHR rollouts
- 84% of employees struggle with software at least some of the time
- 2.11 hrs/week productive time lost per healthcare employee to software-related issues
ED staff rotate frequently, making it impossible to maintain consistent documentation quality through training alone.
Our Solution
Userlane guides ED staff through admission workflows directly inside the EHR, ensuring accuracy without slowing down patient intake.
- Interactive Guidance walks clinicians through admission forms, insurance verification, and triage documentation in the correct sequence for each admission type
- Engagement Suite tooltips surface field-level instructions at the point of entry, reducing errors from misunderstood or overlooked requirements
- HEART Analytics tracks admission documentation task success rates by shift, department, and role to identify where additional support is needed
New and rotating staff perform like experienced users because the process is embedded in the workflow.
Proven Impact
80%
Reduction in support tickets across 22,000 staff
292
Incomplete patient care rounds avoided in two weeks
Frequently Asked Questions
Interactive Guidance organizes required fields by priority, eliminating navigation time through multiple EHR screens. Data validators prevent errors at the point of entry, reducing rework from insurance or documentation issues.
Userlane works with browser-based EHR platforms including Epic and Oracle Health (formerly Cerner). Guides deploy without changes to your clinical systems and adapt to your specific admission workflows.
Data validators can require completion of critical admission fields before advancing in workflows. Interactive Guidance highlights incomplete sections, ensuring comprehensive documentation before patient transfer.
Most organizations see measurable improvements within 30 days of content go-live. Technical setup takes 2-4 weeks. Interactive Guides and validators activate immediately once deployed.
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