Reducing work order errors in maintenance
Improve Time-to-Productivity
Order Challenge
Accurate work order creation in the ERP is essential for maintenance planning, parts allocation, and compliance tracking. When maintenance teams enter incorrect asset IDs, miss required fields, or select wrong task codes, rework and scheduling delays follow.
- 84% of employees report struggling with software at least some of the time, leading to shortcuts in complex ERP work order forms
- 55% of employees turn to the IT team for help with software issues, adding to the support burden on already stretched operations teams
- 90% of training content forgotten within a week if not reinforced, making classroom sessions on work order procedures ineffective
Maintenance teams working under time pressure cannot pause to review documentation. Without real-time guidance inside the ERP, the same entry errors repeat across every shift.
Our Solution
Userlane reduces work order errors by guiding maintenance teams through ERP entry workflows in real time, ensuring accurate data from the first submission.
- Interactive guidance walks maintenance staff through work order creation, asset selection, task code entry, and parts allocation workflows step by step inside the ERP
- Form validations from the Engagement Suite catch incorrect asset IDs, missing required fields, and invalid task codes before work orders are saved
- HEART Analytics tracks work order completion and error rates by team and facility, surfacing where additional guidance or process standardization is needed
Application Intelligence identifies which work order types generate the most rework. Contextual Assistance delivers standardized guidance that keeps pace with ERP changes and evolving maintenance procedures.
Proven Impact
2x
Faster onboarding
48%
Reduction in ERP-related support tickets
Frequently Asked Questions
