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Use Case

Reducing new hire onboarding time in consulting firms

Improve Time-to-Productivity

50%
Reduction in training costs and time-to-proficiency
136%
Quota achievement from new hires
Reducing new hire onboarding time in consulting firms
Business Services
HCM
Workday

Onboard Challenge

New hire onboarding in consulting firms requires rapid proficiency across HCM systems for time tracking, project allocation, expense management, and compliance. When onboarding is slow or inconsistent, new consultants take longer to become billable.

  • 58% of employees say onboarding does not prepare them to do their job effectively
  • 20% of employee turnover happens in the first 45 days, often driven by poor onboarding experiences
  • 70% of new information forgotten within 24 hours without reinforcement, undermining structured onboarding programs

Classroom-based onboarding pulls new hires away from client work and relies on knowledge retention that decays within days. Consulting firms need onboarding that happens inside the applications new hires will use every day.

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Our Solution

Userlane reduces new hire onboarding time by guiding consultants through HCM workflows directly inside the applications they use every day, replacing classroom sessions with learning in the flow of work.

  • Interactive guidance walks new hires through time tracking, project allocation, expense submission, and compliance workflows step by step inside the HCM system
  • Onboarding checklists from the Engagement Suite track new hire progress across required system tasks, ensuring no critical workflow is missed during the first weeks
  • HEART Analytics tracks onboarding completion and time-to-proficiency by cohort, giving HR and operations leaders visibility into where new hires need additional support

The Userlane Assistant provides contextual answers to system questions without new hires needing to interrupt colleagues or wait for IT support.

Proven Impact

50%

Reduction in training costs and time-to-proficiency

136%

Quota achievement from new hires

Frequently Asked Questions

The validator blocks form submission and highlights the missing field. New hires complete required approval routing before the request reaches IT, preventing automatic rejections.

Tooltips display justification requirements and approval timelines directly in the request form. New hires understand that client financial data access needs manager approval due to confidentiality requirements.

You configure different validation rules and guidance for each request type. Internal systems might auto-approve while client systems require multi-step approval workflows with different format requirements.

HEART Analytics tracks time spent on each access request workflow and where new hires get stuck. You see that ERP access requests take longest while email setup completes quickly, showing where process improvements might help.
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