Reducing missed clock-ins for clinical staff
Automate Processes and Tasks
Clock Challenge
Missed clock-ins create payroll inaccuracies, compliance gaps, and administrative burden for healthcare organizations. When clinical staff struggle with HCM time-tracking workflows between shifts, corrections pile up and HR teams spend hours reconciling records.
- 84% of employees report struggling with software at least some of the time, including time-sensitive clock-in workflows between shifts
- 25,000+ helpdesk tickets per hospital per year, with up to 40% related to technology navigation issues
- 44% of employees have postponed tasks due to technology frustration, including routine time-tracking submissions
Clinical staff moving between wards, departments, and shifts cannot stop to consult training materials. They need guidance embedded directly in the clock-in workflow.
Our Solution
Userlane reduces missed clock-ins by guiding clinical staff through HCM time-tracking workflows with contextual prompts and reminders directly inside the application.
- In-app announcements from the Engagement Suite remind clinical staff to complete clock-in steps at shift start and end, reducing missed entries
- Interactive walkthroughs guide staff through exception handling, shift transfers, and retroactive clock-in correction workflows step by step
- HEART Analytics tracks clock-in completion rates by department, shift, and role, giving HR leadership visibility into where missed entries persist
Application Intelligence identifies which teams and shifts have the highest missed clock-in rates. Contextual Assistance delivers targeted reminders and guidance to close the gap.
Proven Impact
60%
Time savings on automated tasks
292
Incomplete care rounds avoided in two weeks
Frequently Asked Questions
