Minimizing payroll correction requests
Reduce Support Tickets
Pay Challenge
Payroll errors in manufacturing environments create a costly cycle of corrections, rework, and employee dissatisfaction. When operations teams struggle with complex HCM workflows, mistakes compound across every pay period.
- 80% average payroll accuracy rate across companies, meaning one in five payroll transactions may contain errors
- 15 corrections per pay period on average, with each error costing approximately $291 to resolve
- 1–8% error rate in companies still relying on traditional timecards for payroll input
- 50% of employees start looking for a new job after just two payroll errors
Manual audits and periodic retraining catch errors after the fact. Without guidance at the point of entry, the same mistakes recur every pay cycle.
Our Solution
Userlane reduces payroll correction requests by guiding operations teams through HCM payroll workflows at the point of entry, catching errors before they reach processing.
- Interactive guidance walks employees and managers through time entry, expense submissions, and payroll approval workflows step by step inside the HCM system
- Form validations from the Engagement Suite flag missing fields, incorrect formats, and out-of-range values before payroll data is submitted
- HEART Analytics tracks task success rates across payroll workflows, identifying which steps generate the most errors and where additional guidance is needed
Application Intelligence surfaces recurring payroll friction points by team and location. Contextual Assistance delivers corrections in the workflow, breaking the cycle of submit-then-fix.
Proven Impact
60%
Time savings on automated tasks
44%
Support ticket reduction
Frequently Asked Questions
