Use Case

Increasing compliance training completion rates

Drive Change & Engagement

80%
Course completion rate achieved
97%
More efficient training
Increasing compliance training completion rates
Manufacturing
HCM
Ceridian Dayforce

Comply Challenge

Compliance training completion is a regulatory requirement in manufacturing. When employees struggle to navigate HCM training modules, completion rates drop and organizations face audit risk.

  • 45% of compliance failures result from unintentional user error, not deliberate violations
  • 84% of employees report struggling with software at least some of the time, including mandatory training and certification platforms
  • 90% of training content forgotten within a week if not reinforced, undermining the value of one-time compliance sessions

Sending reminder emails and extending deadlines does not address the root problem. When employees cannot navigate the training system, completion rates suffer regardless of intent.

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Our Solution

Userlane increases compliance training completion by guiding employees through HCM training workflows and removing the navigation barriers that cause drop-offs.

  • Interactive guidance walks employees through training module access, progress tracking, and certification submission workflows step by step inside the HCM system
  • In-app announcements from the Engagement Suite deliver targeted deadline reminders and completion prompts to employees with outstanding training requirements
  • HEART Analytics tracks training completion rates by team, location, and role, giving compliance officers visibility into where completion gaps remain before audit deadlines

Application Intelligence identifies where employees drop off in training workflows. Contextual Assistance removes the friction that prevents completion, turning compliance from a chase into a guided process.

Proven Impact

80%

Course completion rate achieved

97%

More efficient training

Frequently Asked Questions

Announcements can be configured with escalating frequency as deadlines approach. Employees might receive a first notice two weeks out, then weekly reminders, then daily alerts in the final days before the deadline.

Yes. Segment announcements by role, location, or any employee attribute. Shop floor workers might receive reminders at shift start while office staff get them during typical work hours.

Announcements include customizable messaging. Explain regulatory requirements, safety implications, or policy changes directly in the reminder so employees understand the importance, not just the deadline.

Interactive Guidance can walk employees from the reminder to the external training system. Step-by-step help shows how to access the LMS, find the required course, and start training.

HEART Analytics tracks announcement views and click-through rates by department, role, and employee segment. You see that manufacturing staff engage with reminders while administrative groups show lower interaction rates, indicating where additional communication might help.
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