Use Case
Governing appropriate use of AI assistants in HR
Govern GenAI Use
74%
Adoption improvement
44%
Support ticket reduction
Business Services
HCM
Workday
AI Risk Challenge
HR teams are adopting AI assistants for recruiting, performance reviews, and employee queries, often without clear governance or visibility into how these tools are used.
- 45% of compliance failures result from unintentional user error, not malicious intent
- 84% of employees struggle with software at least some of the time
- 70% of new processes are forgotten within 24 hours without reinforcement
Policies alone cannot govern AI usage when there is no way to track whether people follow them in practice.
Our Solution
Userlane provides both the guardrails and the visibility needed to govern AI assistant usage within HR workflows.
- App Discovery detects which AI tools HR teams access, including unauthorized or shadow AI applications, so governance starts with facts
- Interactive Guidance delivers step-by-step prompts inside HCM workflows, ensuring AI-assisted tasks follow approved processes and data handling rules
- HEART Analytics tracks adoption patterns and task completion rates for AI-augmented workflows, surfacing where policy adherence drops
Measure where AI is used, guide how it should be used, and prove compliance across your HR function.
Proven Impact
74%
Adoption improvement on governed workflows
44%
Support ticket reduction
Frequently Asked Questions
App Discovery identifies visits to external AI platforms like ChatGPT or Claude from a list of top SaaS applications through the browser extension. It tracks which apps are visited and user counts, without capturing data entered into those tools.
Userlane guides rather than blocks. In-app announcements remind employees of policies. Interactive Guides show approved alternatives. Organizations typically see significant compliance improvements through guidance rather than restriction.
Yes. Works with Workday, SuccessFactors, BambooHR, and custom browser-based HRIS platforms. Note: App Discovery requires the Userlane Browser Extension to track application usage.
Most see results within 30 days of content go-live. Technical setup takes 2-4 weeks. Policy announcements deploy immediately with tracking visible from day one once Userlane is live.
App Discovery can identify visits to AI tools (ChatGPT, Claude, Gemini) from its predefined SaaS app list. Userlane overlays on browser-based applications including those with AI features such as Microsoft Copilot. Interactive Guidance can direct users toward approved AI alternatives within their workflows.
Text