Ensuring timely review completion for large hospital systems
Drive Change & Engagement
Review Challenge
Performance review completion in large hospital systems requires hundreds of managers to navigate HCM workflows within tight deadlines. When managers delay, skip sections, or submit incomplete reviews, HR loses visibility into workforce performance and compliance timelines slip.
- 25,000+ helpdesk tickets per hospital per year, with up to 40% related to technology navigation issues including HR workflows
- 70% of new information forgotten within 24 hours without reinforcement, undermining one-off training on annual review processes
- 44% of employees have postponed tasks due to technology frustration, including periodic but critical HR submissions
Annual review cycles happen infrequently enough that managers forget the process between cycles. Reminder emails and PDF guides do not solve navigation barriers inside the HCM system.
Our Solution
Userlane ensures timely review completion by guiding hospital managers through HCM performance review workflows step by step, with targeted reminders and progress tracking.
- Interactive walkthroughs guide managers through review creation, competency rating, narrative entry, and submission workflows inside the HCM system
- In-app announcements from the Engagement Suite deliver targeted deadline reminders and completion prompts to managers with outstanding reviews
- Process compliance tracking via HEART Analytics measures review completion rates by department and deadline, giving HR leadership visibility into where follow-up is needed
By combining Contextual Assistance with Application Intelligence, Userlane helps HR teams hit review completion targets without sending additional reminder emails or scheduling refresher training.
Proven Impact
80%
Course completion rate achieved
85%
Reduction in training resource investment
Frequently Asked Questions
