Use Case

Eliminating timesheet submission errors for clinical staff

Ensure Data Quality

292
Incomplete care rounds avoided in two weeks
80%
Reduction in system-related support tickets
Eliminating timesheet submission errors for clinical staff
Healthcare
HCM
Workday

Time Challenge

Timesheet accuracy for clinical staff is critical for payroll, compliance, and labor cost management. When nurses and clinicians enter incorrect hours, miss submission deadlines, or select wrong cost centers, corrections consume HR resources and delay payroll processing.

  • 30–50% productivity drop for clinicians during initial months of new system rollouts, compounding errors in time-sensitive HCM workflows
  • 84% of employees report struggling with software at least some of the time, including routine timesheet submissions
  • 2.33 hours per week lost per employee to software-related issues, time that clinical staff cannot afford to lose from patient care

Clinical staff working rotating shifts and moving between departments cannot stop to consult training materials. They need guidance embedded directly in the timesheet workflow.

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Our Solution

Userlane eliminates timesheet submission errors by guiding clinical staff through HCM time entry workflows with real-time validation and contextual prompts.

  • Interactive guidance walks clinical staff through shift entry, cost center selection, overtime recording, and submission workflows step by step inside the HCM system
  • Form validations from the Engagement Suite flag missing entries, incorrect cost centers, and hours that exceed shift parameters before timesheets are submitted
  • HEART Analytics tracks timesheet completion rates and error frequency by department and shift, giving HR visibility into where submission issues persist

Application Intelligence identifies which departments and shifts generate the most timesheet corrections. Contextual Assistance delivers targeted guidance that reduces rework without pulling clinical staff off the floor for training.

Proven Impact

292

Incomplete care rounds avoided in two weeks

80%

Reduction in system-related support tickets

Frequently Asked Questions

Validators can flag required code selections if configured for specific shift types. However, validators check format completion, not whether the code is correct for payroll rules - they ensure the field is filled.

No. Validators check format requirements like "overtime field cannot exceed 8 hours" or "all required fields completed," but do not validate against payroll logic or calculate correct overtime amounts.

You configure different tooltips and guidance for holiday scenarios. Holiday shifts can display special premium codes and multi-code requirements that don't appear on regular shift entries.

HEART Analytics tracks validation error patterns and field completion issues by unit and shift type. You see that night shift entries generate more code selection errors than day shifts, indicating where additional pay code guidance might help.
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