Aligning department goals in healthcare settings
Drive Change & Engagement
Goals Challenge
Setting and tracking department goals in healthcare HCM systems requires consistent data entry across clinical and administrative teams. When managers struggle with unfamiliar goal-setting workflows, alignment suffers and performance tracking becomes unreliable.
- 58% of employees say onboarding and training does not prepare them to do their job effectively
- 30–50% productivity drop for clinicians during initial months of new system rollouts, including HCM tools
- 25,000+ helpdesk tickets per hospital per year, with up to 40% related to technology navigation issues
Classroom training on HCM goal-setting workflows happens once and is quickly forgotten. Managers default to workarounds that undermine the consistency HR teams need.
Our Solution
Userlane helps healthcare managers complete goal-setting and alignment workflows correctly by providing step-by-step guidance directly inside the HCM system.
- Interactive walkthroughs guide department managers through goal creation, cascading, and approval workflows, ensuring consistency across clinical and administrative teams
- Tooltips and hotspots from the Engagement Suite highlight required fields and provide contextual explanations for unfamiliar HCM terminology and processes
- Process compliance tracking via HEART Analytics measures goal-setting completion rates by department, giving HR leadership visibility into where alignment gaps remain
By combining Contextual Assistance with Application Intelligence, Userlane helps HR teams ensure every department completes goal-setting workflows correctly and on time.
Proven Impact
80%
Reduction in system-related support tickets
85%
Reduction in training resource investment
Frequently Asked Questions
